Dealing With Surprising Human Emotions
Help your team navigate uncertainty, surprises, and change with the six core needs humans have at work.
Your teammates are guaranteed to have surprising reactions to things that happen in your work environment. How do you recognize it, navigate it, and best support your teammate?
In this video course, you'll learn new methods to unearth what might be behind those surprising emotions, as well as tools (and practice) to help recover when you've messed up.
This course’s homework takes these skills into the real world and helps you apply them to your specific workplace and context.
And as an added bonus, you’ll hear from my friends and former colleagues as they share their own perspectives and help me practice and demonstrate these skills.
Captioned videos of Lara teaching and demonstrating these skills with others
Workbook exercises for you to practice the skills throughout the course
Built-in reflection time to solidify what you're learning
Homework to apply these skills to your specific workplace and context
Learn about our 6 core needs from the person who coined the BICEPS acronym
Watch an experienced leader demonstrate acknowledging a misstep
How this works, and what you'll need
Our core needs at work
Forms of resistance
Amygdala hijack recovery